Welcome to the MSB Collection – A series of articles on mediation in Australia.

Facilitating constructive conflict

Handled well, workplace conflict can salvage important relationships and improve an organisation’s collaborative spirit. The key is finding a mediator you can rely on.


Is your mediator accredited?

Despite the rise in mediation, unfortunately, many still experience something far different to mediation in its true form.


Will COVID-19 see mediation-focused professionals opt in to accreditation?

When anyone can call themself a mediator, how can you ensure a quality approach? Some Practising members of the legal profession may dismiss the process of mediation as an “add-on” to the process of litigation; however, there is little doubt it has been increasingly endorsed by courts, government departments, statutory and institutional bodies, and, more importantly, clients – be they corporations or individuals – who have all embraced it as an essential part of dispute resolution, in many cases, before legal proceedings have even been instituted.


What should you look for in a mediator?

Conflict can cause irreparable damage to a business and its stakeholders. However, when managed well, conflict can become the catalyst for positive change. Organisations and industries are recognising this potential and are increasingly turning to mediation as a first and often preferred port of call.


Mediating workplace conflict

How can HR managers resolve workplace conflict without creating a conflict of interest? Bianca Keys of the Mediator Standards Board shares her insights with HRD