Mediation is a process in which the participants, with the support of the mediator, identify issues, develop options, consider alternatives and make decisions about future actions and outcomes. The mediator acts as a third party to support participants to reach their own decision.
Role of Mediator
Mediators do not advise upon, evaluate or determine disputes. They assist in managing the process of dispute and conflict resolution whereby the participants agree upon the outcomes, when appropriate.
Mediation processes are primarily facilitative processes. The mediator provides assistance in managing a process which supports the participants to make decisions about future actions and outcomes. Some mediators may also use a 'blended process' that involves mediation and incorporates an advisory component or a process that involves the provision of expert information and advice. These processes are sometimes referred to as “evaluative mediation” or “conciliation”. Such processes may involve the provision of expert information and advice, provided it is given in a manner that enhances the principle of self-determination and provided that the participants request that such advice be given.
The StandardsThe NMAS is comprised of two standards that are both applicable to mediators: the Approval Standards for mediators seeking accreditation (or renewal), and the Practice Standards which apply to accredited mediators in their day to day practice.
Why Choose an Accredited Mediator?
When you chose an accredited mediator:
- the mediator has been accredited by a Recognised Mediator Accreditation Body (RMAB).
- the mediator is required to comply with the Approval Standards and the Practice Standards and any relevant legislation.
- the RMAB is satisfied that the mediator has evidence of competence taking into account their qualifications, training and experience.
- for the mediator to maintain their accredited status they must reapply for accreditation every 2 years
- the RMAB has obtained evidence that the mediator maintains professional insurance (either individually or via their employer)
- the RMAB has obtained evidence that the mediator is of good character
- if you wish to provide feedback or make a complaint, the RMAB has a process for receiving your feedback or complaint, and the mediator is subject to a disciplinary process where that is appropriate.